Terms of Service

Please review our terms carefully before booking or using any of our services. These Terms of Service outline the policies, responsibilities, and expectations between Stratton Terrace Marketing and our clients. By booking an appointment or visiting our website, you agree to these terms and acknowledge our commitment to providing a safe, professional, and transparent experience.

Last Updated: April 2026

1. General Information

Business Name: Stratton Terrace Marketing Office Location: 1 S Main St, Wilkes-Barre, PA 18704 Phone: +1 (714) 274-5949
Hours: Monday–Friday 9 AM – 7 PM, Saturday 9 AM – 3 PM, Closed Sunday Website: strattonterrace.com
Email: info@strattonterrace.com

These Terms apply to all services, consultations, projects, and digital interactions provided by Stratton Terrace Marketing, including services performed through our website or any affiliated platforms.

2. Services & Engagement

All services are provided based on an agreed proposal, scope of work, or service package.
Services may include website development, SEO, paid advertising, lead generation, consulting, and related digital marketing activities.
Strategies may be adjusted based on performance data, platform updates, or business needs.
Timelines are estimates and may vary depending on project complexity and client responsiveness.

3. Client Responsibilities

Clients must provide accurate information, access to required platforms, and timely approvals.
Delays in communication may impact performance and project timelines.
Clients are responsible for the accuracy of their business information, offers, and claims used in marketing.
Clients must comply with all applicable laws, including advertising and industry regulations.

4. Payments & Billing

All services require payment as outlined in the proposal or agreement.
Recurring services are billed monthly unless otherwise stated.
Late or missed payments may result in paused services or termination.
All payments are non-refundable once work has begun.

5. Advertising Spend

Advertising budgets are separate from service fees.
Clients are responsible for all ad spend unless otherwise agreed.
We are not responsible for platform issues, ad account suspensions, or policy violations.
Performance may fluctuate due to market conditions, competition, and platform algorithms.

6. Results Disclaimer

Marketing results vary based on multiple factors, including:

Industry and competition
Budget and timeline
Offer quality and market demand
Client responsiveness and follow-up processes

While we aim to deliver strong results, no specific outcomes such as rankings, leads, or revenue are guaranteed.

7. Intellectual Property

All materials remain the property of Stratton Terrace Marketing until full payment is received.
Upon full payment, ownership of final deliverables may transfer to the client unless otherwise agreed.
We reserve the right to display completed work in our portfolio and marketing materials.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive business information.
This includes strategies, data, login credentials, and internal processes.

9. Termination

Services may be terminated by either party based on agreed terms.
Outstanding balances must be paid upon termination.
No refunds will be issued for work completed or in progress.

10. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages.
We are not responsible for business losses, missed opportunities, or third-party platform issues.
Liability is limited to the amount paid for services.

11. Privacy & Data

Your information is handled in accordance with our Privacy Policy. We use secure systems but cannot guarantee complete security of digital data.

12. Changes to Terms

Stratton Terrace Marketing reserves the right to update these Terms at any time. Updates will be reflected with a revised “Last Updated” date.

13. Governing Law

These Terms are governed by the laws of the State of Pennsylvania. Any disputes shall be resolved within Luzerne County, Pennsylvania.

14. Contact Us

If you have questions regarding these Terms, please contact us:

Email: info@strattonterrace.com
Phone: +1 (714) 274-5949

Commitment to Professional Excellence

At Stratton Terrace Marketing, our policies are in place to protect both our clients and the quality of our care. We believe in transparency, professionalism, and delivering results with integrity and excellence. If you have any questions about our terms or services, please reach out — our team is always here to make your experience effortless, safe, and worry-free.